Terms of Service
Standard operational conditions and transport guidelines for JetPet International.
1. Service
JetPet International provides coordination and consultation for the air and ground transport of companion animals: documentation preparation and verification, crate supply, flight and ground routing, and terminal coordination. Physical carriage is performed by licensed third-party carriers and ground operators with whom we work.
2. Quotes
A quote is an estimate, not a binding offer, until confirmed in writing by both parties. Final price depends on the airline, route, crate size, documentation and any additional services.
3. Booking and Payment
A booking is confirmed once a deposit of [X%] is received. The balance is due [X days] before departure. All fees are stated in [EUR/GBP].
4. Cancellation
Cancellations more than [30] days before departure: deposit refunded minus [X%]. Between [30] and [7] days: deposit forfeited. Fewer than [7] days: [X%] of the total fee due, as committed carrier and operator costs cannot be recovered.
5. Documentation
The owner is responsible for supplying valid documents (vaccination records, microchip, required health certificates, permits) in time. We verify and coordinate documentation, but we cannot be held liable for documents issued by authorities that are rejected or delayed.
6. Customs and Border Clearance
We prepare and verify all documentation required for departure. Border clearance at destination is subject to the applicable regulations and inspection by official authorities; we cannot guarantee…
8. Insurance
[We hold professional liability insurance / The owner is advised to hold pet transport insurance covering the value of the animal and journey costs.]
9. Delays
Flight, weather and border-control delays may occur. We will keep you informed, but we are not liable for delays outside our control.
10. Complaints
Please contact our support desk directly at support@jetpetinternational.com regarding any complaints. We respond within [5] working days.
11. Law
These terms are governed by the laws of Spain. Disputes are subject to the courts of Santa Cruz de Tenerife, without prejudice to the mandatory consumer protection rights of EU and UK consumers in their country of residence.